Shipping policy
Shipping Policy
TTdancewear ships to dancers worldwide. Below is exactly what to expect on cost and timing.
Shipping rates
| Order subtotal | Method | Cost |
|---|---|---|
| Under $100 USD | Standard Shipping | $19.99 USD flat, per order |
| $100 USD or more | Standard Shipping | Free |
The same rates apply to every country we ship to. The $100 threshold is based on your order subtotal after any discounts and before taxes. Shipping is charged per order, not per item, and the exact amount for your address is always shown at checkout before you pay.
Processing time
5–7 business days. Every order is checked and prepared before it ships. Shoes ordered in a custom heel height are made to order and sit at the longer end of this window.
Delivery time
| Method | Transit time |
|---|---|
| Standard Shipping | 10–15 business days |
| Express Shipping | On request — confirmed by our customer service team |
Total delivery time = processing time + transit time. With Standard Shipping that is roughly 15–22 business days from the day you place your order. Business days exclude weekends and public holidays in the destination country.
Express shipping
Need your order sooner? Express shipping is available on request, but it is not offered as an option at checkout. Please email our customer service team before or right after you place your order, with your order number and delivery address. We will confirm whether express is available for your address, along with the extra cost and the expected delivery time, before anything is charged. Express may not be available for PO Boxes or APO/FPO addresses.
Where we ship
We ship internationally, including the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, Singapore and most of Europe. If your country appears in the checkout address list, we ship there. If you cannot complete checkout for your address, email us and we will confirm whether we can reach you.
Tracking
You will receive a tracking number by email as soon as your parcel ships. Tracking can take 2–3 business days to start showing scans after it is issued.
Delays outside our control
We work to get every parcel out on time, but delivery can be affected by an incomplete or incorrect address, customs clearance, carrier backlogs, or severe weather. If your order passes the estimated window, contact us and we will open an enquiry with the carrier.
Customs duties and import taxes
Prices at checkout do not include import duties or taxes charged by your own country. Where these apply they are set by your government, not by us, and are the responsibility of the recipient. Contact your local customs office for rates before ordering if you are unsure. Please note that if a parcel is refused or abandoned because import charges were not paid, it may be destroyed or returned at cost by the carrier, and we cannot issue a replacement or refund in that case.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot an error, email us within 24 hours and we will correct it if the order has not yet shipped. Parcels returned to us because of an undeliverable address can be reshipped once the correct address is confirmed; the second shipping charge is payable by the customer.
Lost or damaged parcels
If your parcel is confirmed lost in transit, or arrives damaged, contact us within 30 days of the expected delivery date and we will replace it or refund it in full. See our Return & Refund Policy for details.
Questions
Email ttdancewear01@gmail.com — we reply within 48 hours (up to 72 hours during peak order periods).