Track Your Order

Where is my order? Here is how to check the status of your TTdancewear order and follow your parcel all the way to your door.

3 ways to track your order

1. From your shipping email. As soon as your parcel ships, we email you a tracking number with a tracking link. Click the link to see the latest scans. Can't find the email? Check your spam or promotions folder for a message from TTdancewear.
2. From your account. Sign in to your account with the email address you used at checkout. We send you a one-time code, so no password is needed. Under Orders you can see every order, its current status and its tracking number once it ships.
3. With a universal tracker. Copy your tracking number into 17TRACK. It keeps following your parcel after it is handed over to your local postal service.

What happens after you order

• Processing: 5–7 business days. Every order is checked and prepared before it ships. Shoes in a custom heel height are made to order and sit at the longer end of this window.
• Shipped: you receive your shipping email with the tracking number.
• First scans: 2–3 business days after shipping. Until then the tracking number may show as "not found". This is normal.
• In transit: 10–15 business days with Standard Shipping.

In total, allow roughly 15–22 business days from the day you order. Business days exclude weekends and public holidays in the destination country.

Common questions

My tracking number says "not found".
New tracking numbers take 2–3 business days to show their first scan. Please check again after that.

My tracking hasn't updated for a few days.
Parcels often go quiet while they fly between countries or wait at customs, then update all at once. If your order passes the 15–22 business day window, email us and we will open an enquiry with the carrier.

It says delivered, but I don't have it.
Check around your mailbox, with neighbours and at your local post office, as parcels are sometimes left there. Still missing? Email us with your order number and we will follow up with the carrier.

I need to change my shipping address.
Email us within 24 hours of placing your order. We will update it if the parcel has not shipped yet.

Will I pay import duties or taxes?
Duties and taxes are set by your country and paid by the recipient. See our Shipping Policy for details.

Still need help?

Email ttdancewear01@gmail.com with your order number (you'll find it in your order confirmation email). We reply within 48 hours (up to 72 hours during peak order periods). For returns and exchanges, see our Return & Refund Policy.