If you are not satisfied with our product(s), you can return what you purchased (except custom-made dance attire and overstock items) for Exchange or Refund.
We shall process the refund or exchange upon having received your returned good(s), subject to the Refund Policy or Exchange Policy and the following conditions:
1. No sign that the shoes have been worn.
2. No damage or scratch on the surface or bottom of the merchandises.
3. Customers shall be responsible for ALL shipping charges for returns.
4. If your return is for exchange, we will send you a new pair after having received the returned items.
5. If your return is for refund, we will credit to your account after having received the returned items ,If the item has been opened or shows signs of wear you may be subject to a partial refund
6. We shall not be held liable for the lost or the re-shipping cost due to the incorrect address given by customer.
7. We shall not be held liable for any damage or lost caused during your returning transit. You are recommended to use Insured Post for return shipment.
8. We shall keep our right to choose directly credit back to our customer or to send a check for customer's refund.
9. We shall keep our rights to alter our price and terms any time at our sole discretion without serving you a prior notice.
10. For items return after 30 days, TTdancewear.com will grant a credit of up to 70% of the item’s value.
11.NO returns or exchanges on custom ordered or back ordered items.
12 We do not accept any unreasonable return or exchange.
Note: Please do not return your goods to us before receiving our return instruction.(you need to confirm return address with us before sending anything back)